Dalama.in Refund & Return Policy

Dalama.in – Refund & Return Policy

At Dalama.in, we strive to provide high-quality products and a smooth shopping
experience. Please read our Refund & Return Policy carefully before placing an order.

1. Food Items (Perishable Products)
   Food items and other products that can spoil, degrade, or lose quality after opening,
   touching, or using are NOT eligible for return or refund under any circumstances.
   This includes items that:
   Are opened
   Have been used or handled
   Are perishable and may spoil after delivery
   Are delivered in good condition but not preferred by the customer
   No return or refund will be provided for these items.
2. General Products (Non-Perishable)
   For all other general, non-perishable items, the customer may request a return within 1
   hour of delivery.
   Return Eligibility Conditions:
   The product must be unused, unopened, and in its original packaging.
   The item must be in the same condition as delivered.
   Customers must submit clear photos or videos if requested for verification.
   Process:
   Submit a return request within 1 hour of receiving the product.
   Our team will review the request and confirm eligibility.
   Upon approval, the item will be picked up or returned as instructed.
   Refunds will be processed after verification of the returned product.
3. Wrong or Damaged Product Delivered
   
   If you receive a product that is incorrect or damaged, please report it immediately within
   1 hour with photos or video proof.
   We will arrange a replacement or refund based on the situation.
4. Non-Returnable Items
   The following are strictly non-returnable:
   Opened or used food items
   Any product that becomes perishable after opening
   Items damaged due to customer handling
   Products marked as non-returnable on the website
5. Cancellation Policy
   Orders can be cancelled before dispatch only.
   Once the order is shipped or out for delivery, cancellation may not be possible.
6. Contact Us
   For any issues related to orders, returns, or refunds, please contact:
   
   call: 7433931193
   e-mail- admin.dalama.in
   If your return is approved, the refund will be processed using the original payment
   method or UPI method within 14 days from the date of approva